Feature: POS & Physical Store¶
The Zwerfkei physical store in Woerden is a core part of the business. It serves as a showroom, fitting centre and rental outlet — features that the new platform must support and integrate with.
Current Situation¶
Physical Store — Woerden¶
| Address | Jaap Bijzerweg 10, 3446 CR Woerden |
| Phone | 0348-421648 |
| Chamber of Commerce | KvK 30088795 |
| Store size | 700 m² |
In-Store Features¶
- 700 m² permanent tent display — customers can inspect and compare tents at full size before purchasing.
- 25-metre test trail — an indoor trail for testing walking and hiking footwear in realistic conditions.
- Treadmill — used for gait analysis and walking shoe fitting.
- Snowshoe rental — customers can rent snowshoes as an alternative to purchasing.
Store Status Integration¶
The current website shows a live store status widget ("Nu OPEN TOT 17:00 UUR") and a weekly opening hours schedule. This real-time integration connects the physical store to the online experience.
Target Situation¶
To be defined
The POS integration requirements for the new platform are not yet fully specified. The sections below describe the known intent.
Goals¶
- Synchronise in-store sales with the Zwerfkei Backend so that stock levels reflect both online and physical sales in real time.
- Allow employees to look up customer accounts and order history in-store.
- Support click-and-collect: customers order online and pick up in-store.
- Maintain the real-time opening hours widget on the new Zwerfkei Website.
Integration Points¶
| Integration | Description |
|---|---|
| Microsoft Dynamics Navision | ERP is the source of truth for stock and pricing — in-store sales must update inventory in Navision. |
| Zwerfkei Backend | POS transactions flow through the Backend to keep customer accounts and order history consistent. |
| Zwerfkei Website | Store status and opening hours are served from the Backend to the frontend. |
| Customer accounts | In-store staff should be able to identify customers by account (e-mail, order number) for returns and assistance. |
Open Questions¶
Not yet defined
- Which POS software or hardware will be used in-store?
- How will rental (snowshoes) be registered in the new system?
- Is a click-and-collect fulfilment method in scope for the initial release?
- How are in-store returns processed and reflected in the order domain?