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ClickUp — Zwerfkei Servicedesk

ClickUp is a project and work management platform. Flooris uses it to run the Zwerfkei Servicedesk: the channel through which Zwerfkei submits and tracks service requests (bugs, changes, questions) to Flooris.

What it does:

  • Provides forms for structured intake of service requests.
  • Tracks each request as a task through a status workflow (e.g. new, in progress, done).
  • Offers list and board views for an overview of all open and historical requests.

How we use it (Zwerfkei ↔ Flooris):

  • Zwerfkei submits new service requests to Flooris via the servicedesk form.
  • Flooris triages, plans and updates requests as ClickUp tasks.
  • Both parties can track the status and history of requests via the shared overview.

Submit a new service request Overview of all service requests